Thank you for your interest in KS Plugin products

We appreciate your business and want to ensure you have a positive experience with our products.

This policy outlines the conditions under which you can request a refund or exchange for a WordPress plugin or theme purchased from KS Plugins.

Money Back Guarantee

At KSplugin, we strive to provide high-quality digital products including WordPress plugins, themes, template kits, eBooks, and video courses. Your satisfaction is important to us. However, due to the nature of digital products, we offer a limited Money Back Guarantee under the following terms and conditions:

Eligibility for Money Back Guarantee

1. Valid Technical Issue
   Refunds are only applicable if the purchased product contains a verified technical issue that prevents it from functioning as described, and our support team is unable to resolve the issue.

2. Non-Eligibility Conditions
   The Money Back Guarantee will not be applicable in the following scenarios:

   • Issues caused by customer’s hosting environment, including but not limited to:

     • PHP version incompatibility

     • Memory limitations

     • Execution time restrictions

     • Server misconfiguration

   • Issues due to internal website conflicts, such as:

     • Plugin or theme conflicts

     • Corrupted WordPress installation

     • Website not updated to latest version

   • Problems caused by modifications or customization not performed or recommended by our team.

   • Problems related to product updates or failure to update.

3. Timeframe

   • Requests for a refund must be made within 7 calendar days from the date of purchase.

   • Any request made after 7 days from the date of purchase will not be entertained.

4. Support Requirement Before Refund

   • Before a refund is considered, the customer must contact our support team and allow us the opportunity to investigate and resolve the issue.

   • If the issue cannot be resolved by our team within a reasonable time, a refund may be issued.

5. Digital Product Nature

   • Due to the non-returnable nature of digital goods, all refund requests will be reviewed on a case-by-case basis.

   • We reserve the right to refuse a refund if the product has been downloaded, accessed, or used extensively, or if it is clear that the product has been used improperly.

6. Access Revocation

   • If a refund is approved, the customer must immediately delete the product files and will no longer be entitled to product updates or support.

   • Access to any premium areas or download sections related to the refunded product will also be revoked.

Customer Satisfaction is Important to Us

While we cannot offer refunds for all situations, we are committed to providing excellent customer service. If you have any questions or concerns about your purchase, please do not hesitate to contact us. We will do our best to assist you.