Thank you for your interest in KS Plugins!

We appreciate your business and want to ensure you have a positive experience with our products.

This policy outlines the conditions under which you can request a refund or exchange for a WordPress plugin or theme purchased from KS Plugins.

Due to the nature of digital products, all sales are final.

Once a plugin or theme has been downloaded, we cannot offer a refund unless the product has a technical error.

Technical Errors and Exchanges:

If you encounter a technical error with a purchased plugin or theme that prevents it from functioning as advertised, we are happy to offer an exchange for a different product of equal or lesser value.

To request an exchange, please contact us within 7 days of your purchase at admin@ksplugin.com. Please include the following information in your email:

• Order number
• Name of the plugin or theme experiencing the technical error
• A detailed description of the technical error you are encountering

Our support team will investigate the issue and work with you to find a suitable replacement.

Exclusions:

We will not offer exchanges for:

• Issues arising from incompatibility with your specific WordPress version, plugins, or themes. We recommend checking compatibility information before purchase.
• User error or lack of understanding of how to use the product.
• Issues that can be resolved with the help of our documentation or support team.

Customer Satisfaction is Important to Us

While we cannot offer refunds for all situations, we are committed to providing excellent customer service. If you have any questions or concerns about your purchase, please do not hesitate to contact us. We will do our best to assist you.